DyDo Group Holdings

People

Communication with Customers

Mechanisms for Incorporating Customer Feedback

Based on the DyDo Group management philosophy—striving to achieve happiness and prosperity together with people and society as a whole—DyDo DRINCO listens carefully to feedback from customers that comes in forms such as inquiries, comments, impressions, and requests, and strives to respond quickly and with care and honesty. We share such valuable feedback on a timely basis with the relevant departments to help improve our products and services. We also actively share information of all kinds that meets customers' needs so that we can win over more DyDo DRINCO fans.

Mechanisms for Incorporating Customer Feedback
Breakdown of Inquiries and Comments
Breakdown of Inquiries and Comments

(For FY2019)

To Further Improve the Quality of Customer Support

DyDo DRINCO conducts surveys of customers who call customer support. We want those who contact us to feel good that they did so. Toward that end we are working to improve the quality of customer support while valuing the customer's point of view.

Evaluation of Customer Support
For FY2019
For FY2020
  • Very Good
  • Good
  • Poor
  • Very Poor
  • Other
Purchase Intention of DyDo DRINCO Products
For FY2019
For FY2020
  • More than before
  • Same as before
  • Less than before
  • Never again
  • Other